My Goodnature App log in details aren’t working

If your login details aren’t working the first thing we need to determine is which login you’re using. If you’re using your Goodnature App login, please double or triple check there are no spelling errors and that you are using the correct email address and password. If the password needs to be reset, you can use the 'Forgot Password' link on the login screen.

Any other logins you’ve created with Goodnature not related to the Goodnature App will not work, you need a Goodnature App specific login. Please note that the Goodnature website and Goodnature App use separate accounts so your login credentials for one won't work for the other.

If you haven’t yet created an account on the Goodnature App, you’ll need to set up a new one. Follow the instructions in this video to get started.

Using an iPhone? Have a quick read of this article before creating a new login.

If it’s not as simple as creating a login for your Goodnature App then get in touch so we can get to the bottom of this and get your Goodnature App up and running.

Call us on 0800 628 874 or email hello@goodnature.co.nz