My Smart Cap doesn't sync with my App

The Smart Cap will automatically sync with your phone so long as everything in the following list is TRUE.

• The Goodnature App is running on your phone
• Bluetooth is on
• Location Settings are on and the app has access to them (Android only)
• Phone is within range of the Smart Cap
• There has been a new strike

If you think that all of the above are true, but you haven't had a connection then you can manually force the cap to connect. Remember, an important reason you have not seen your Smart Cap sync recently could be because you have no new strikes. The best way to confirm this is check the top of your Smart cap, if there are no lights flashing then you won't see any new strikes if you force a sync to your phone.

If you want to force a sync, give the Smart Cap a firm shake, you should see it light up with a red light (indicating it is searching with your phone) and then an orange/amber light (indicating it is has found your phone and syncing). You should then see the app update with a green tick next to the trap and 'Synced just now'.