My Smart Cap doesn't sync with my App

Before you shake your Smart Cap to sync with it here is a list of things to double check:

  • The Goodnature App is open on your phone
  • Bluetooth is on
  • Location Settings are on and the app has access to them (Android only)
  • Phone is within 1m of the Smart Cap

Once you are ready to sync, give the Smart Cap a firm shake, you should see it light up with a red light (indicating it is searching with your phone) and then an orange/amber light (indicating it is has found your phone and syncing). You should then see the app update with a green tick next to the trap and 'Synced just now'.

If you are having any difficulty with the Smart cap syncing with your app please drop us a line so we can help on 0800 628 874 or hello@goodnature.co.nz.


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